Terms of service

Last Updated: July 27, 2026

Welcome to Vivuyo.

These Terms of Service ("Terms") describe the rules and conditions that apply when you access or use the Vivuyo website, purchase our products, or interact with our services.

By visiting our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. About Vivuyo

Vivuyo is an online store providing baby and family products.

Our products are manufactured in China and fulfilled through our U.S. warehouse for customers in the United States.

Manufacturing Location:

Dongguan City
Guangdong Province
China

Fulfillment Location:

74 E Glenwood Ave
Smyrna, DE 19977
United States

2. Website Use

By using the Vivuyo website, you agree to:

  • Provide accurate and complete information when placing an order
  • Use the website only for lawful purposes
  • Not interfere with website operation or security
  • Not attempt to access unauthorized areas of the website

Vivuyo reserves the right to restrict or terminate access to users who violate these Terms or applicable laws.

3. Product Information

Vivuyo makes reasonable efforts to provide accurate product information, including:

  • Product descriptions
  • Images
  • Product specifications
  • Materials
  • Colors
  • Sizes
  • Available options

However, slight differences may occur due to:

  • Display settings on different devices
  • Manufacturing variations
  • Lighting conditions during photography

Product information may be updated or changed without prior notice.

4. Product Safety and Use

Customers are responsible for using products according to their intended purpose and any provided instructions.

For baby and children's products:

  • Always supervise children during use when appropriate
  • Follow product care instructions
  • Check products regularly for signs of damage
  • Stop using products if damage occurs

Vivuyo is not responsible for damage caused by improper use, misuse, or failure to follow product instructions.

5. Account Information

If you create an account with Vivuyo, you are responsible for maintaining:

  • Account information accuracy
  • Password confidentiality
  • Account activity

You agree to notify us if you believe your account has been used without authorization.

6. Orders and Payments

When placing an order, you agree to provide accurate:

  • Customer information
  • Shipping address
  • Payment information

All orders are subject to acceptance and availability.

Vivuyo reserves the right to:

  • Cancel orders when necessary
  • Refuse suspicious or fraudulent transactions
  • Correct pricing errors when applicable

Payment must be completed before orders are processed.

7. Pricing and Taxes

Product prices are displayed on the website and may change without prior notice.

Customers are responsible for any applicable taxes, fees, or charges required by local regulations.

The final order amount will be shown during checkout before payment confirmation.

8. Shipping Policy

Shipping times, delivery locations, and shipping costs are described in our Shipping Policy.

Orders are shipped from our U.S. fulfillment warehouse.

Please review our Shipping Policy for detailed information regarding:

  • Processing times
  • Delivery estimates
  • Shipping fees
  • Delivery restrictions

9. Return and Refund Policy

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review the policy for information regarding:

  • Return eligibility
  • Refund processing
  • Replacement options
  • Product condition requirements

10. Promotions and Discounts

Vivuyo may offer promotions, discounts, or special offers from time to time.

Promotional offers:

  • May have expiration dates
  • May include specific conditions
  • Cannot always be combined with other offers

Vivuyo reserves the right to modify or cancel promotions when necessary.

11. Intellectual Property

All content on the Vivuyo website, including:

  • Logos
  • Brand names
  • Product images
  • Text
  • Graphics
  • Website design

is owned by or licensed to Vivuyo and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without written permission.

12. Third-Party Services

Vivuyo may use third-party services to support website operations, including:

  • Payment providers
  • Shipping providers
  • Analytics services
  • Advertising platforms

Third-party services operate according to their own terms and privacy policies.

Vivuyo is not responsible for the policies or practices of third-party services.

13. User Content

If you submit reviews, feedback, photos, or other content to Vivuyo, you grant us permission to use that content for business purposes, including:

  • Displaying customer reviews
  • Improving products
  • Marketing communications

You are responsible for ensuring that submitted content does not violate the rights of others.

14. Limitation of Liability

To the maximum extent permitted by law, Vivuyo is not responsible for:

  • Indirect damages
  • Losses caused by misuse of products
  • Delays caused by shipping carriers or events outside our control
  • Website interruptions caused by technical issues

Our responsibility is limited to the amount paid for the relevant product or order, where applicable.

15. Disclaimer

Vivuyo provides products and services on an "as available" basis.

While we work to maintain accurate information and reliable service, we do not guarantee that:

  • The website will always operate without interruption
  • All information will always be error-free
  • Products will meet every individual preference

16. Changes to These Terms

Vivuyo may update these Terms from time to time.

Updated versions will be posted on this page with a revised date.

Your continued use of our website after changes are posted means you accept the updated Terms.

17. Governing Law

These Terms are governed by applicable laws of the United States.

Any disputes related to these Terms or Vivuyo services will be handled according to applicable legal procedures.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us.

Vivuyo Customer Support

Email:info@vivuyo.shop

Business Hours:Monday – Friday 8:30 AM – 4:00 PM Eastern Time (ET)

Business Information

Brand:Vivuyo

Manufacturing Location:Dongguan City,Guangdong Province,China

Fulfillment Location:74 E Glenwood Ave,Smyrna, DE 19977,United States