At Vivuyo, we are committed to providing a clear and reliable shipping experience for families.

Our products are manufactured in China and shipped from our U.S. fulfillment warehouse to customers in the United States.

We carefully prepare each order to ensure accurate processing and smooth delivery.

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Shipping Locations

Vivuyo currently ships orders within the United States.

Available Shipping Areas

We ship to:

• All 50 U.S. states
• Washington, D.C.

Orders are fulfilled from our U.S. warehouse:

U.S. Fulfillment Warehouse

74 E Glenwood Ave
Smyrna, DE 19977
United States

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Order Processing Time

All orders are processed within:

1–3 business days

after payment confirmation.

Order processing includes:

• Order verification
• Product preparation
• Quality inspection
• Packaging
• Shipment arrangement

Orders are processed Monday through Friday.

Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

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Shipping Methods & Delivery Times

Delivery time starts after the order has been processed and shipped.

Actual delivery times may vary due to carrier schedules, weather conditions, holidays, and other circumstances outside our control.

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Shipping Rates

Shipping fees are calculated based on the order subtotal before taxes and shipping charges.

Standard Shipping Rates

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Express Shipping Rates

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Shipping Cost Calculation

Shipping costs are automatically calculated based on:

• Order subtotal
• Selected shipping method
• Delivery address

The final shipping cost will be displayed clearly at checkout before payment.

Orders with a subtotal of $59.00 or more qualify for free Standard Shipping.

No additional shipping fees will be charged after checkout unless special delivery services are requested.

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Express Shipping

Express Shipping is available for eligible U.S. addresses.

Express Shipping provides a faster transportation option after the order has been shipped.

Please note:

• All orders still require 1–3 business days for processing.
• Express delivery time refers only to carrier transit time after shipment.
• Express Shipping availability may vary depending on delivery location.

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Order Tracking

After your order has been shipped, Vivuyo will send a shipping confirmation email with tracking information.

Tracking updates may take up to 48 hours after shipment to become available.

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Shipping Coverage & Restrictions

We Ship To:

• All 50 U.S. states
• Washington, D.C.

Limited Shipping Availability:

Shipping availability may vary for:

• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands

We Currently Do Not Ship To:

• International destinations outside the United States
• APO/FPO military addresses
• Certain remote locations that cannot be serviced by available carriers

Customers in restricted areas may contact us before ordering to confirm shipping availability.

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Shipping Address Requirements

Customers are responsible for providing accurate shipping information.

Please provide:

• Full name
• Complete street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Valid contact information

Vivuyo is not responsible for delivery delays caused by incorrect or incomplete address information.

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Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact Vivuyo customer support.

Please provide:

• Order number
• Customer name
• Description of the issue
• Photos of damaged products (if applicable)

We will review your request and provide assistance.

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Manufacturing & Fulfillment Information

Manufacturing Location

Products are manufactured in:

Dongcheng Subdistrict, Dongguan City
Guangdong Province, China

Fulfillment Location

Orders are shipped from:

74 E Glenwood Ave
Smyrna, DE 19977
United States

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Contact Information

Vivuyo Customer Support

Email:
info@vivuyo.shop

Business Hours:

Monday – Friday
8:30 AM – 4:00 PM
Eastern Time (ET)