Privacy policy
Last updated: July 27, 2026
Vivuyo ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from Vivuyo, we may collect the following information.
Personal Information
We may collect:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Order information
- Payment-related information
- Customer service communications
This information is collected when you:
- Create an account
- Place an order
- Subscribe to emails
- Contact customer support
- Participate in promotions or surveys
Device and Website Usage Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages viewed
- Time spent on pages
- Referral source
- Shopping activity
This information helps us improve website performance and customer experience.
2. How We Use Your Information
Vivuyo uses collected information for the following purposes:
Order Processing
We use your information to:
- Process and fulfill orders
- Confirm payments
- Arrange shipping
- Provide order tracking information
- Handle returns and refunds
Customer Support
We use information to:
- Respond to questions
- Provide assistance
- Resolve order-related issues
Website Improvement
We may use information to:
- Improve website functionality
- Understand customer preferences
- Improve product selection
- Enhance shopping experience
Marketing Communications
With your permission, we may use your information to send:
- Product updates
- Promotions
- Special offers
- News about Vivuyo
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
3. Payment Information
Payment transactions are processed securely through third-party payment providers.
Vivuyo does not directly store your complete payment card information.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies and Tracking Technologies
Vivuyo uses cookies and similar technologies to improve website functionality and shopping experience.
Cookies may help us:
- Remember shopping cart items
- Understand website usage
- Provide personalized experiences
- Analyze website traffic
You may adjust your browser settings to refuse cookies, but some website features may not function properly.
5. Third-Party Services
Vivuyo uses trusted third-party services to support our business operations.
These services may include:
- Shopify (website and ecommerce platform)
- Payment providers
- Shipping carriers
- Analytics providers
- Advertising platforms
These third parties may process information only as necessary to provide their services.
6. Google Services and Advertising
Vivuyo may use Google services, including Google Merchant Center and Google advertising tools, to provide product information, measure advertising performance, and improve customer experiences.
Information may be used for:
- Product listing management
- Advertising measurement
- Website analytics
- Customer experience improvement
Google may use cookies and similar technologies according to Google's privacy policies.
7. Sharing Your Information
Vivuyo does not sell, rent, or trade your personal information.
We may share information only when necessary, including with:
- Shipping providers to deliver orders
- Payment processors to complete transactions
- Service providers that help operate our website
- Legal authorities when required by law
8. Data Security
Vivuyo takes reasonable measures to protect customer information.
We use appropriate security practices to help protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
However, no online transmission or storage method is completely guaranteed to be 100% secure.
9. Data Retention
We keep personal information only as long as necessary for:
- Order processing
- Customer service
- Legal requirements
- Business operations
When information is no longer needed, it may be securely deleted or anonymized.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw marketing consent
To make a privacy request, please contact us.
11. Children's Privacy
Vivuyo products are designed for families and children.
Our website is intended for use by adults.
We do not knowingly collect personal information from children under the age required by applicable privacy laws without appropriate consent.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. International Information Processing
Our products are manufactured in China and orders are fulfilled from our U.S. warehouse.
Your information may be processed and stored in locations where our service providers operate.
We take reasonable steps to ensure your information is handled securely.
13. Changes to This Privacy Policy
Vivuyo may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
We encourage customers to review this Privacy Policy periodically.
14. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us.
Vivuyo Customer Support
Email:info@vivuyo.shop
Business Hours:Monday – Friday 8:30 AM – 4:00 PM Eastern Time (ET)
Business Information
Brand:Vivuyo
Manufacturing Location:Dongguan City,Guangdong Province,China
Fulfillment Location:74 E Glenwood Ave,Smyrna, DE 19977,United States